Alerts
How to create and manage alerts: the list with the condition spelled out, the metrics, and the form with condition, scope, channels, and recipients.
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An alert notifies you by email or SMS when a metric crosses a threshold value within a time window set in minutes. The Alertas (alerts) screen has the subtitle "Defina regras e receba avisos quando métricas ou eventos saírem do esperado." (define rules and get notified when metrics or events deviate from the expected), the Alertas ativos (active alerts) and Total de disparos (total triggers) metrics, and the Meus alertas (my alerts) and Histórico (history) tabs.
My alerts
The tab has a Buscar alerta (search alert) field and the Criar alerta (create alert) button. The columns are Nome / condição (name / condition), with the name and the condition spelled out; Categoria (category), such as Audiência (audience) or Editorial; Canais (channels); Status, a toggle that turns the alert on and off in the row itself; Último disparo (last trigger); and Ações (actions). With the condition spelled out, the list can be reviewed without opening each alert.
An alert with an empty Canais column, shown as —, is on but notifies nobody. That case is in Troubleshooting.
Create an alert
- Dados básicos (basic data)
- Nome do alerta (alert name), Prioridade (priority), with the Média (medium) default, and Categoria, with the Audiência default.
- Gatilho (condição) (trigger, condition)
- Métrica monitorada (monitored metric), such as Usuários únicos (unique users); Operador (operator), such as Maior que (greater than); Valor limite (threshold value), with the unit shown in the field; and Janela em minutos (window in minutes), with a default of 15 minutes.
- Escopo (scope)
- Onde aplicar? (where to apply?), with the Global (todo o site) (global, whole site) default, and Especificação (opcional) (specification, optional), to restrict the alert to one item.
- Canais e regras (channels and rules)
- The E-mail and SMS toggles; the Destinatários (recipients) field, which lists the team members registered in Administration, Usuários (users) tab; and the Janela silenciosa (início) (silence window, start) and Janela silenciosa (fim) (silence window, end) fields.
The Cancelar (cancel) and Salvar alerta (save alert) buttons sit in the footer. The Destinatários field accepts only registered users: to notify someone who is not in the dashboard, add the person in Usuários first.